Specializing in prenatal & postpartum therapy for individuals, couples, families & groups in Waterloo and surrounding areas

The Whole Family Psychotherapy team offers services during the week and on weekends, with both daytime and evening availability. Each therapist has a unique schedule and availability which is visible on our online booking portal. You are welcome to contact us at hello@wholefamilypsychotherapy.com if you’d like assistance being matched with a therapist whose schedule can meet your needs.

Our session fee ranges from $155-$175 per hour based on the experience of the therapist you are seeing. All of our therapists have Master’s level education in either Social Work, Psychotherapy or Counselling. The session fee will be discussed with you during your free consult, and you can also see each therapist’s session fee outlined in our online booking portal under “our team”. We require you to add a valid credit card to your client profile prior to your first paid session, so we don’t eat up your time with this during your initial session. Upon completion of each session, we will charge the card on file and email you a receipt.

Most extended healthcare benefit plans cover our services. Our therapists are Registered Social Workers, Registered Psychotherapists and Master’s level Counsellors. You should check with your plan to see which mental health services you have coverage for, and we’ll make sure to set you up with a therapist that you are covered for. At this time we do not offer direct billing to insurance; we provide a receipt for services after payment is collected, and you would need to submit the receipt to your provider and make the claim yourself.

The length of treatment varies from one person to another and will depend on your goals and history. In your first sessions, you and your therapist will begin these discussions and have an idea of what the treatment length may be. Research suggests that the majority of individuals will remain in therapy for approximately 12-20 sessions to achieve their goals. Some may need less sessions, especially if the therapy is for a specific shorter-term problem, while others may need more sessions if they have complex and ongoing challenges or are looking to understand and make changes to life-long patterns.

No! You can always self-refer for therapy, but if you are planning to use insurance benefits to cover the expense, it’s always a good idea to make sure your insurance provider doesn’t have any requirements around this.

Yes! Of course. We get it, the fit is everything, and we want you to feel sure that you’re working with the right person. We offer free 15 minute virtual consultations, where you can share a bit about what is going on for you, hear from the therapist how they could help, and see how it all sits with you.

Click here to schedule a free consultation with one of our therapists.

Many people feel a bit nervous for their first session, so it’s nice to understand what to expect. While each therapist will be a little different in how they structure a first appointment, you can expect a low pressure dialogue around what’s going on for you. Your therapist wants to get to know you, and will likely have some questions to help them understand the whole picture. There is no rush either, this process of getting to know one another unfolds over many sessions; you are allowed to share parts of yourself at a pace that feels comfortable.

Yes! There has been a lot of research completed on virtual therapy, especially as we saw the rapid rise in virtual therapy options during the pandemic. The research is clear that virtual therapy is just as effective as in-person therapy, and that client satisfaction rates are also just as positive with virtual as they are in-person. If you are a person who longs for in-person therapy, we see you – we know virtual therapy doesn’t appeal to everyone – but we challenge you to try it out, because we have seen time and time again how folks open to the idea of virtual therapy once they experience it for themselves!

Your appointment time is reserved just for you. A late cancellation or missed visit leaves a hole in the therapists’ day that could have been filled by another patient waiting for services. As such, we require 24 business hours notice for any cancellations or changes to your appointment. Patients who provide less than 24 hours notice, or miss their appointment without notice, will be charged the full session fee to the card on file.